If you have previously had an internet connection using your Broadband Go SIM and now do not:
The steps below assume you have a stable power connection to your device, check the front of the device for an indication of power and the relevant lights are illuminated.
1. The most likely reason is you have run out of data, checking your remaining data balance is easy, Check My Balance
If you have run out of data, topping up is easy:
2. Check that you are not in a "signal blackspot" by logging into your router settings and manually searching for a network, instructions on how to do so are below:
Manual network selection for a Teltonika router
Manual network selection for a Huawei router
3. If you are using a Maxview Teltonika router and have recently swapped SIM cards, then the router needs to be reset as it will automatically configure itself to the previous SIM card that was inserted.
He is an article on how to Reset the Teltonika Router
If you are new to Broadband Go and are struggling to get online then the following things should be checked:
The steps below assume you have a stable power connection to your device, check the front of the device for an indication of power and the relevant lights are illuminated.
1) Is this the correct size sim inserted?
We supply you with a Trio-SIM, which comes complete in three different sizes and is compatible with all modern devices, link below:
2) Have you been able to successfully activate the SIM?
3) If using a Huawei router ensure you, turn data roaming on and you have successfully been able to, program the APN
4) If you are using a Maxview Teltonika router and are happy that steps 1 and 2 have been followed correctly then Reset the Teltonika Router
If none of the above has fixed the problem then please contact support or email support@broadbandgo.com